The Evolution of CRM: From Spreadsheets to AI-Powered
The Evolution of CRM: From Spreadsheets to AI-Powered Once upon a time (and by “time,” we mean the mid-90s when dial-up tones still haunted our dreams), customer relationship management was nothing more than a spreadsheet. Names, phone numbers, maybe a “last contacted” column if you were feeling fancy. It was simple, sure—but also chaotic enough…
